Frequently Asked Questions

Everything you need to know about buying and selling on RootStall.

For Buyers

Yes, completely free. You can browse all vendors, view products, and place orders without any subscription or fees. Just create a free account to get started.

Browse vendor booths, add items to your cart, and check out. The vendor receives your order instantly and will prepare it for pickup or delivery based on their availability. You'll get notifications at every step.

Yes! Every vendor has a direct messaging option on their booth page. Ask questions about products, request custom orders, or coordinate pickup details — all within the app.

Delivery availability depends on the individual vendor. Some offer delivery within their area, while others offer pickup at markets or their location. Each vendor's listing will show their available fulfillment options.

RootStall is available across all major Hawaiian islands — Oahu, Maui, Big Island, Kauai, Molokai, and Lanai. As vendors join from each island, you'll see more options in your area.

We support secure payment through the app. Your payment information is encrypted and never shared with vendors. You can also coordinate direct payment with vendors for cash or other methods if they offer it.

For Vendors

Selling on RootStall is currently free. No subscription, no transaction fees, no commissions, no hidden costs — you keep 100% of every sale. RootStall reserves the right to introduce vendor pricing in the future, and any change will be communicated to vendors in advance.

Anything local you'd sell at a market, fair, or pop-up — fresh produce, baked goods, prepared foods, honey, coffee, crafts, art, plants, clothing, and more. If it's local and legal, it belongs on RootStall. We ask that all products comply with Hawaii food safety regulations where applicable.

Unlimited. List as many products as you want. Add new ones anytime, remove seasonal items when they're out of stock, and update prices whenever you need to.

We recommend following all applicable Hawaii state and county regulations for your type of business. For cottage food operations, Hawaii's cottage food laws allow certain homemade foods to be sold without a commercial kitchen. Check with your county for specific requirements.

Absolutely. RootStall is designed to complement your physical market presence, not replace it. Many vendors use RootStall to reach customers between market days and on other islands. You can even connect your booth to the physical markets you attend.

Payments are processed securely through the platform and deposited directly to your bank account. You'll see all your earnings in your sales dashboard with full transaction history.

When a customer places an order, you get a notification. Open the order, review it, and mark it as accepted. When it's ready, mark it as ready for pickup or out for delivery. The customer gets notified at each step. It's all done with a simple tap.

You can pause your booth at any time. Your listings stay saved, but customers won't be able to place new orders until you reactivate. You can also cancel your subscription anytime — no penalties, no questions asked.

General

RootStall is Hawaii's local marketplace and community hub. It's a mobile-first platform that connects local vendors — farmers, bakers, crafters, and food makers — with buyers across all Hawaiian islands, AND helps people discover farmers markets, fairs, workshops, fundraisers, and community events happening nearby. Think of it as your favorite farmers market, fair, or pop-up — but open 24/7 and accessible from anywhere.

Hawaii's vendors are some of the hardest-working people on the islands. But the physical market model limits them to a few hours, at one location, weather permitting. RootStall was built to give them a permanent, always-open storefront that reaches customers they'd never meet at a market booth.

Currently, RootStall is focused exclusively on Hawaii. We believe in doing one thing really well, and that's connecting Hawaii's local vendors with Hawaii's local customers. We may expand to other regions in the future.

Three big differences: (1) We charge zero transaction fees — vendors keep everything they earn. (2) We're built specifically for Hawaii, not a generic marketplace shoehorned into island logistics. (3) We're community-first — our goal is to strengthen Hawaii's local economy, not extract from it.

Email us at support@rootstall.com. We're a small team and we read every message. You can also DM us on Instagram at @rootstall.

Still have questions?

We're happy to help. Reach out anytime.

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